Home Folk Returns
We understand that sometimes things just don't work out. That's ok! I love what I do, and I want you to love what you receive.
Before making a purchase, please don't hesitate to email us with any questions so we can help make sure you love what you buy. You can reach us at hello@homefolk.com.
Fabric Orders
Because every fabric cut is made just for you, we're unable to accept fabric returns once it's been cut, shipped, washed, or worked with. We know that's a firmer line than we'd like to draw, and we wish we could be more flexible here, but cut yardage simply can't go back on the bolt for the next maker.
Teas, Herbs & Other Consumables
For food-safety reasons, we're unable to accept returns or exchanges on teas, herbs, salves, seasonings, or any other consumable or edible items. If something arrives damaged or isn't right, though, please email us at hello@homefolk.com and we'll make it right.
Non-Fabric Returns
We accept returns on all other non-fabric items within 30 days for store credit, provided they come back in new condition with the original packaging and tags still attached. Return shipping is the customer's to cover.
Items need to arrive free of damage, including pet hair, smoke, perfume, stains, holes, or tears. Once your return reaches our warehouse, please allow up to 5 days for the store credit to be processed.
A few things we can't take back: final sale items marked 50% off or more, and grab bags. We also reserve the right to decline a refund for anything that shows signs of alteration, misuse, or damage, or that was final sale at the time of purchase.
One more shipping note: we can't cover packages lost, stolen, or damaged in transit, so please keep that tracking number handy.
How store credit works
Once your return arrives and we've had a chance to look it over, we'll issue a store credit code equal to the product's value (excluding original shipping and package protection). The code lands in the inbox of the email you used to order, and it doesn't expire, so you can spend it whenever the right thing catches your eye.
How to send your return
- Ship to: Home Folk / Returns, 2278 Baker Creek Road, Mansfield, MO 65704
- Please include a note with the original purchaser's name, order number, and email so we can process everything as quickly as possible. Thank you!