Start a Return or Exchange

Returns

Girl, we understand that sometimes things just don't work out! That's ok! I love what I do and I want you to love what you receive.

Please fill out the form at the bottom of this page to start the process. No pre-approval is necessary to send a return/exchange as long as the specifications are met below.
Prior to making a purchase please feel free to email us any questions regarding fit or sizing to help ensure that you love the product you purchase. You can email us anytime at hello@homefolk.com.

I accept returns in new condition, with original packaging and tags attached within 30 days of delivery for store credit. We do not cover the cost of return shipping for store credit. 

Items for return or exchange must be free of damage including pet hair, smoke, perfume, stains, holes or tears. Once your items arrive at our warehouse it can take up to 5 days for the store credit or exchange to be processed, please be patient. 

Shoes must be unworn and free of scuffs or marks of any kind. Shoe boxes need to be shipped inside another box. If the shoe box is damaged when returning or has stickers attached to the box from the shipping company the return will not be acceptable.

Hats with their respective boxes must be returned within another box. No stickers should be attached to the hat box.

Items that cannot be returned include all final sale items marked at 50% off or more, grab bags, bras, swimwear, lingerie, and tank tops.

We reserve the right to refuse a refund/exchange if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. Returned merchandise must NOT be worn or washed. Returns that smell of cigarette smoke, appear to have been worn, have tags removed, are exposed to pet hair, makeup, deodorant stains or odors will not qualify for a return.

  • Buyer pays return shipping.
  • Please allow 10 business days for our warehouse to receive your return, and up to 5 business days for us to process your refund or exchange.
  • We are not responsible for lost, stolen, or damaged packages in transit. Please retain your tracking number. 

Please note the color of the merchandise may vary due to photography, indoor / outdoor lighting, and computer monitor resolutions. We do not view these as product defects. 

RETURNS FOR STORE CREDIT

When we receive your item and process the return we will issue you a store credit code equal to the value of the product purchased less any shipping or package protection. The code will be sent to the email provided in the form below. This code will not expire. 

EXCHANGES

We will cover the cost to ship an exchange to you. Please fill out the form below to indicate your desired exchange with complete details such as size, inseam, color, ect. We will send you updated tracking information to the email provided in the form when we ship the exchange to you. If the desired exchange is unavailable we will issue store credit to the email provided.