Girl, we understand that sometimes things just don't work out! That's ok! I love what I do and I want you to love what you receive. I also know that ordering online can be a wild ride when looking for the best fit. So, that's why I offer easy returns and exchanges. Here's the details...
I accept returns in new condition, with original packaging and tags attached within 30 days of delivery. Your cost for return shipping is $5.00. Simply start a return and the system will create a return label for you as you progress through the prompts. Once your items arrive at our warehouse it can take up to 10 days for the refund to be processed, please be patient. When your return is processed at our facility you will receive a refund to your method of payment.
There are some exceptions on items that can be returned...
Items not eligible for return include sale items, clearance, barn burners, grab bags, bras, swimwear, lingerie, and tank tops.
Shoes must be unworn and free of scuffs or marks of any kind. Shoe boxes need to be shipped inside another box. If the shoe box is damaged when returning or has stickers attached to the box from the shipping company the return will not be acceptable.
We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. Returned merchandise must NOT be worn or washed. Returns that smell of cigarette smoke, appear to have been worn, have tags removed, are exposed to pet hair, makeup, deodorant stains or odors will not qualify for a return.
• Please note the color of the merchandise may vary due to photography, indoor / outdoor lighting, and computer monitor resolutions. We do not view these as product defects. As always the buyer will pay return shipping.
• Please allow 10 business days for our warehouse to receive your return, and up to 10 business days for us to process your refund. Start a Return.
If you prefer to exchange your purchase for another size, we've got you covered. Please click here to start a return. If your item is eligible for an exchange, the system will give you the size options available as you proceed through the prompts.
DEFECTS OR PROBLEMS WITH YOUR ORDER?
• We stand behind our products. If for any reason you have received an item that has a problem or defect please contact us within 5 business days of receipt to inform us of the issue. Please take a picture of the defective area, as well as the intact tag and send your photo to firstname.lastname@example.org. Please put "Damaged Item" for the subject line of your email. If we are not notified within the 5 day window this item will not qualify for a return.
• Please note we do not take responsibility for damages that occur due to improper handling or incorrect sizing.