• You do not need to notify us before you return the product.
• Please note that all returned items must still have the original tags on them. Shoe boxes need to be shipped inside another box. If the shoe box is damaged when returning or has stickers attached to the box from the shipping company the return will not be acceptable.
• Returned merchandise must NOT be worn or washed. Returns that smell of cigarette smoke, appear to have been worn, have tags removed, are exposed to pet hair, deodorant stains or odors will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 30 days of delivery. The credit will be applied for the amount paid for the product. (We do not cover return shipping cost.)
• The original invoice must be included with the return or the email order confirmation may be printed and included.
• Please note the color of the merchandise may vary due to photography, indoor / outdoor lighting, and computer monitor resolutions. We do not view these as product defects. As always the buyer will pay return shipping.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. We are not responsible for lost packages.
• Please allow 5 business days for our warehouse to receive your return, and up to 7-10 business days for us to process your store credit.
• If you are approved for a return, we will send a store credit code to the email address on file within 7-10 business days after we receive the returned item. Instructions on how to redeem it will be sent as well.
• Please note if you have not received your store credit it cannot be retroactively used for an order already placed. If you have any issues with using your credit please contact us before you attempt an order
• Due to limited stock on hand and popularity of our products, we are unable to offer exchanges on our merchandise. Returned merchandise will be processed for store credit only at this time.
• If you would like to exchange for a different size of the same item we advise buying that item and then shipping back the product to be returned. This ensures you do not loose out on the size you want. However, the store credit can only be applied to future purchases if we haven't received your return in our warehouse.
DEFECTS OR PROBLEMS WITH YOUR ORDER?
• We stand behind our products. If for any reason you have received an item that has a problem or defect please contact us within 5 business days of receipt to inform us of the issue. Please take a picture of the defective area, as well as the intact tag and send your photo to firstname.lastname@example.org. Please put "Damaged Item" for the subject line of your email. If we are not notified within the 5 day window this item will not qualify for a return.
• Please note we do not take responsibility for damages that occur due to improper handling or incorrect sizing.Don't forget to include the original invoice or a copy of the order confirmation that was emailed to you. If we do not have this supporting documentation your return will experience a delay in processing.
We are not responsible for return shipping costs.
Note: Swimwear, undergarments, and jewelry are not eligible for return/store credit. Consumable products (tea, kitchen ingredients) are also not returnable.